Top reasons for employee attrition in RO call centers
1. Stress generated by:
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Workload, the pressure of call center indicators like calls/agent, average speed of answer, not ready time etc.;
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Extended exposure to difficult customers, customer complaints, not appropriate customer behaviors;
2. Job routine
3. Lack of promotions opportunities in call center
4. Conflicts:
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Between future career aspirations generated by educational background and job limitation
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Conflicts with direct supervisor
5. Voice & hearing health issues generated by long exposure to inbound & outbound activities;
Note: this is a top from my 8 years personal experience in call center, I did not include here dissatisfaction with salaries and benefits in a fast growing market which is common for most of job types in RO.