RO market – call center/outsourcing recruitment

The level of investments in Romania, especially in Bucharest have changed the classic way of doing recruitment on the local market.  

Job advertising: if in the past newspaper advertising it was the most common solution for job advertising today most of the companies are using on line advertising in order to publish their openings.  

CV Sourcing: If  in the past companies were full of CVs received via all formal or informal channels and the efforts spent to attract candidates were low or normal, today the balance is changed: the companies are the ones which are looking to attract candidates especially if we are talking about call center/outsourcing industry. Today Employee Referral Programs became a common method to attract new resources. Using social networks, on line networks or specialized websites is a must.Job fairs who were not present on RO market before 1995 now are regular events.The companies are looking more and more to build partnerships with local universities in order to secure future candidates. Internship programs are the new version of the old Romanian Apprenticeship way of training and educating human resources. 

Recruitment techniques:Confronted with high attrition, companies are more careful with the recruitment and selection interview techniques used and more open to invest in recruiters training just to avoid the costs of poor recruitment.Testing motivational fit, technical skills, assessing managerial skills using complex methodology –  are more frequent today than in 2000.The recruitment is done now by trained professionals and not necessarily by employees who used to work as company psychologist. There is a continuous hunt for talents, for technical skills and for long term commitments. You can deal with this environment successfully only if you have a strong recruitment and selection process done by professionals within your company (or outsourced), you managed to preserved a good company image respecting your promises and investing in employee development and their career path, you built a strong network which can easily deliver what you are looking for.